Help center

• General questions
• Product information
• Medical information
• Free starter kit / free trial
• Try before you buy
• Orders & billing
• Returns & exchanges
• Shipping & tracking
• My account
• Auto-replenishment
• Subscription cancellations
• Personal data
• Contact us

• General questions

  What sets METHODIQ apart and how does it work?

  Where is METHODIQ available?

  Can I shop METHODIQ in-store?

  How can I make a return?

  How do I make an exchange?

  How can I track my order?

  How can my company work with METHODIQ?

  I have an idea for METHODIQ. Who should I contact?

  How can I contact METHODIQ?

  Who should I contact for medical advice?

  What if my package is lost or stolen?

  What if my product arrived damaged?

  What is your six-month money-back guarantee policy?

• Product information

  When can I expect results from my treatment plan?

  Are METHODIQ products safe during pregnancy or nursing?

  Are METHODIQ products non-comedogenic?

  What skin types are METHODIQ treatments suitable for?

  Are METHODIQ products vegan or gluten-free?

  Are METHODIQ ingredients ethically sourced?

  Can I buy METHODIQ products in stores?

  How do I know my METHODIQ products are authentic?

  Can I place back-orders or advance orders?

  Are METHODIQ products waterproof?

  Can I sample METHODIQ products?

  How do I know what treatment plan is right for me?

  How is my foundation or concealer shade selected?

  Who do I contact for further questions?

• Medical information

  Does METHODIQ work with reputable and licensed medical providers?

  Who creates my treatment plan?

  How do I know if METHODIQ is right for me?

  Can I adjust my treatment plan if it’s not working?

  Do I need a prescription?

  How do I purchase a prescription product outside of a treatment plan?

  How do I request a refill for my prescription?

  Where can I find more information about my treatment products?

  My treatment is not working, what should I do?

  I am experiencing side effects - how can I get help?

• Free starter kit / free trial

  What is the free Starter Kit and how does it work?

  Can the free Starter Kit be combined with another subscription?

  What is the backup treatment included with my acne protocol?

  What is the return policy for the Starter Kit?

  Why am I viewing a charge on my statement for the free Starter Kit?

• Try before you buy

  What is Try Before You Buy?

  How does it work?

  Is Try Before You Buy free?

  When does my trial start?

  When will I be charged?

  What is a preauthorization?

  How can I tell the difference between a preauthorization and an actual charge?

  How do I make a return or exchange for a Try Before You Buy order?

  What payment methods are accepted?

  Is this a sample or trial size?

  Can Try Before You Buy items be combined with a regular item?

  How do I cancel a trial?

• Orders & billing

  How do I edit or cancel my order?

  What if my package is lost or stolen in transit?

  What do I do if the order I received is incorrect or incomplete?

  Is sales tax applied to my order?

  How do I track my order?

  What payment methods do you accept?

  What is the payment authorization process?

  What if I lose or change my card?

  How long will it take for me to get a refund?

  Do you price match or offer price adjustments?

  What are your e-gift code policies?

  How do I use my e-gift code?

  Can I use multiple promo or gift codes on one order?

  Can I apply my e-gift code to my Try Before You Buy or auto-replenishment order?

  My promo or gift code isn’t working — what should I do?

  Do you offer gift wrapping or notes?

  What will the charge look like on my statement?

• Returns & exchanges

  What is your return policy?

  How do I make a return?

  What is your exchanges policy?

  How do I make an exchange?

  Can I return or exchange part of my order?

  Can I cancel my order?

  Can I return or exchange my products in person?

  Where do I drop off my return?

  Can I use my own label?

  Can my refund be processed to another card?

  What is your Try Before You Buy returns and exchange policy?

  Can I return international orders?

• Shipping & tracking

  What are your shipping policies?

  What are your shipping options in the U.S.?

  Do you offer international shipping?

  Is a signature required for delivery?

  What if my package is lost or stolen?

  Where is my order?

  How do I track my order?

• My account

  How do I login into my account or create a new account?

  What if I haven’t received the secure login link?

  What if I can’t remember my password?

  How can I check my order status?

  How can I edit my personal details associated with my account?

  Do I need to set up an account to place an order?

• Auto-replenishment

  What is Auto-Replenishment and why sign up?

  How does Auto-Replenishment work and how do I sign up?

  When will I be charged for Auto-Replenishment shipments?

  How do I modify, cancel, or adjust my Auto-Replenishment Subscription or treatment plan?

  Can I return or exchange items from my Auto-Replenishment Subscription or Treatment Plan?

  Can I change the frequency of refills in my Auto-Replenishment plan?

  Can I remove, add, or swap out products in my Auto-replenishment?

  How do I change my payment method?

  What if my address changed?

  How far in advance can I edit my Auto-Replenishment subscription?

  What payment methods do you accept for Auto-Replenishment?

• Subscription cancellations

  How do I cancel my subscription?

  How do I cancel my Try Before You Buy trial?

  How do I cancel or change my order?

• Personal data

  What personal information is collected?

  How is my personal information safeguarded?

• Contact us

  How do I contact METHODIQ?

  How do I contact a Provider about my treatment plan?